Consultation process

Initial Consultation Process

Your alteration journey begins with a thorough consultation where we discuss your needs, assess the garment, and provide honest recommendations. We examine fabric type, construction methods, and your fit preferences to determine the best approach. During this visit, we take precise measurements and provide a detailed quote with estimated completion time. Walk-ins welcome, though appointments ensure dedicated attention for complex projects.

Measuring and fitting appointments

Fitting Appointments

Proper fitting is crucial for alterations that truly transform your garments. We schedule fitting appointments where you try on pinned or partially completed alterations, allowing us to make adjustments before final stitching. Most complex alterations benefit from multiple fittings. We work around your schedule with evening and weekend appointments available. Fitting sessions typically take fifteen to thirty minutes depending on the garment complexity.

Turnaround times explained

Standard Turnaround Times

Most basic alterations like hemming and simple repairs are completed within five to seven business days. Custom fit work requiring multiple adjustments typically takes two to three weeks. Wedding and formal wear alterations need four to six weeks for multiple fittings and detailed work. Rush services available for urgent needs with additional fees. We always provide realistic timelines and keep you informed of progress throughout the alteration process.

Rush service options

Rush Service Availability

Need alterations quickly for an unexpected event? Our rush service provides completed alterations in twenty-four to forty-eight hours for simple projects. Complex alterations may require slightly longer even with rush service. Additional fees apply based on the work required and current shop schedule. Contact us early in the day for same-day consultations on rush requests. We accommodate urgent needs whenever possible while maintaining our quality standards.

Pickup and delivery

Convenient Pickup Options

Pick up your completed alterations at our downtown Toronto location during business hours, with extended evening hours on weekdays for working professionals. We send text and email notifications when your garments are ready. Items are carefully packaged to prevent wrinkles during transport. For busy clients, we offer delivery services within the Toronto core for orders over a minimum amount.

Wedding alteration timeline

Wedding Alteration Timeline

Plan your bridal alterations carefully for stress-free wedding preparation. Schedule your first fitting three to four months before the wedding date. Expect two to three fittings for most wedding gowns, with final fitting two to three weeks before the ceremony. This timeline accommodates weight fluctuations and last-minute adjustments. Rush bridal services available but not recommended for best results and peace of mind.

Payment and pricing

Pricing and Payment

We provide transparent pricing quotes before beginning any work, with no hidden fees or surprise charges. Basic alterations have standard pricing, while custom work is quoted individually based on complexity and time required. Payment accepted at pickup via cash, credit cards, and digital payment methods. Deposits required for wedding gowns and orders over certain amounts. Detailed receipts provided for all transactions.

Care instructions

Post-Alteration Care

Every completed alteration comes with specific care instructions to maintain your investment. We provide written guidance on washing, drying, and storing altered garments. Special instructions included for delicate fabrics and complex alterations. Following our care recommendations ensures alterations last as long as the original garment construction. We're always available to answer questions about caring for your newly altered clothing.


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